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Shipping & returns
What is planned for shipping, cancellation and after-sales requests.
The store is not open yet
This is a prelaunch test store. There are no real orders, payments or refunds through this site. The information below is not a final store policy.
Shipping together
- An order ships once every item in it is ready. We do not split one order into partial shipments.
- The shipping schedule has not been set yet.
- An order is placed only once payment is completed; the cart does not reserve items.
Cancelling an order
- The confirmed self-service policy permits whole-order cancellation less than one hour after successful payment, before any picking list is generated. Real orders remain disabled; other requests require manual review.
- Eligible self-cancellation includes a full original-method refund of goods, shipping and tax. A withdrawn picking list does not restore eligibility. Shipped orders follow after-sales procedures.
Returns and refunds
- Cancellation and refund are tracked separately. Cancelling an order does not mean a refund has been completed.
- Other return eligibility, costs and terms remain to be confirmed. After provider confirmation, refunds typically appear within 5–10 business days depending on the bank; this is an estimate, not a guarantee.
Still to be confirmed before opening
- Shipping schedule and order cut-off
- Shipping costs and any destinations beyond the planned Ontario launch
- Return and refund terms
- Customer service contact details and hours